The Eswatini Revenue Authority is the official tax collection agency of Eswatini. Established in 2011, it is responsible for collecting and administering various taxes, including income levies, value-added levies, and customs duties. The authority is committed to enforcing tax laws and ensuring compliance with levy regulations.
To ensure compliance, the Eswatini Revenue Authority conducts regular audits of taxpayers and provides education and outreach programs to help people understand their tariff obligations. The authority also offers online amenities, making it easier for people to file their tax returns and make payments.
Overall, the Eswatini Revenue Authority plays a vital role in the economic development of Eswatini by collecting the necessary revenue to fund public services and infrastructure projects. As a responsible citizen, it is important to fulfill your tariff obligations and work with the authority to ensure a prosperous future for the country.
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Policies of ERA
The principles of the ERA are intended to encourage voluntary adherence, ensure conformity with tariff laws and regulations, and provide exceptional customer service to taxpayers. The ERA can raise the funds required to sustain the government of Eswatini and offer crucial amenities to its population by adhering to the policies listed below.
Educating taxpayers
One of the key policies of the ERA is to educate taxpayers on their tariff obligations and the benefits of paying taxes. The ERA provides a range of educational materials, including brochures, seminars, and workshops, to help taxpayers understand their tariff obligations and how to comply with tariff laws.
Enforcing tax laws
Another important policy of the ERA is to enforce tax laws and regulations. The agency has a range of enforcement tools at its disposal, including audits, investigations, and penalties. These tools are used to ensure that taxpayers comply with tariff laws and regulations and to deter non-compliance.
Providing facilities
Finally, the ERA is committed to providing excellent customer service to taxpayers. The unit has a dedicated customer service team that is available to answer questions and provide assistance to people. The unit also has an online portal that allows taxpayers to file tax returns and make payments online, making it easier and more convenient for people to comply with tax laws and regulations.
Key alliances
The Eswatini Revenue Authority has formed several key alliances and business cooperation in recent years. These partnerships have been instrumental in increasing revenue for the country and improving the overall economic climate. One of the most important alliances is with the South African Revenue Service, which has allowed for greater collaboration and information sharing between the two countries.
Another significant partnership is with the World Customs Organization, which has provided valuable training and resources to the Eswatini Revenue Authority. This has helped to improve the efficiency and effectiveness of the authority’s operations, resulting in increased revenue collection and a reduction in smuggling and other illicit activities.
Main services
The Eswatini Revenue Authority (ERA) provides an array of amenities to the public. Here are the uppermost 10 services provided by ERA.
- Tax registration
The authority offers tariff registration amenities to individuals and businesses. This assistance allows businesses to register for various taxes such as income tax, value-added tax, and customs and excise duties.
- Tax compliance
The unit provides tax compliance amenities to ensure that people comply with tax laws and regulations. This contains conducting audits and investigations to identify non-compliance and taking appropriate action.
- Educational programs
ERA offers people education and awareness programs. These programs aim to educate taxpayers on their rights and responsibilities, as well as the benefits of paying taxes.
- E-services
The department provides e-services such as online levy registration, filing, and payment. This service allows businesses to conveniently access tax services from anywhere at any time.
- Custom services
It offers customs clearance services for goods entering or leaving the country. This contains the processing of import and export documentation, as well as the inspection of goods.
- Assistance
The agency provides citizens assistance services through its customer service center. Taxpayers can access information, make inquiries and receive assistance on levy matters.
- Incentives
The unit offers levy incentives to encourage compliance and investment. These incentives include levy holidays, investment allowances, and tax credits.
- Dispute resolution
The division provides dispute resolution services to resolve tax-related disputes between taxpayers and the authority.
- Tax Refund
ERA offers tax refund amenities to eligible taxpayers. This service ensures that taxpayers receive refunds for overpaid taxes
- Revenue collection
Lastly, ERA provides revenue collection services to the government. This ensures that the government receives revenue to fund public services and infrastructure development.
In general, ERA’s amenities are essential to Eswatini’s development. To ensure compliance and support national development, taxpayers are urged to utilize these services.
